Support, without the run-around.

SEMIPRO combines structured training, TrainingPeaks delivery, platform resources, coach support, policy pages, and community. You do not need to learn every part on day one.

• Confirm which product you bought: Personalised Plan, Team SEMIPRO, Guided, PRO, or ONE.
• Check the email address you used at checkout. That is usually where access and setup messages go.
• Connect TrainingPeaks before the first training block starts if your plan uses structured workouts.
• Open the next seven to fourteen days of your calendar before changing anything.
• Read session notes first. The notes usually tell you the purpose, terrain, cadence, and swap rules.

Pick the product by the level of support around the training, not by how serious you are as a rider.

• Personalised Plan: choose this when you want a 12-week plan built around your dates, available hours, and goal.
• Team SEMIPRO: choose this when you want ongoing plan access, training resources, and a lower-touch support model.
• Guided: choose this when you want coach feedback, adjustment, and accountability as the block unfolds.
• PRO: choose this when your season needs direct strategy, deeper analysis, and more frequent coaching judgement.
• ONE: choose this only when the year revolves around one serious target and you want the most coordinated support.
• If two options look close, choose the one with the support level you will actually use.

Most SEMIPRO sessions are delivered through TrainingPeaks so they can sync to the tools you already ride with.

• Use the same email address for TrainingPeaks that you expect SEMIPRO to connect with, unless told otherwise.
• Accept any TrainingPeaks connection invite before your first block starts.
• Check your calendar on desktop first. If it is right there, device sync is the next layer to solve.
• For Garmin, Wahoo, Zwift, Rouvy, or TrainerRoad, confirm the app is connected to the same TrainingPeaks account.
• If a workout does not appear on a device, disconnect and reconnect the TrainingPeaks permission, then sync again.
• If the device version looks wrong, follow the TrainingPeaks version and use the support chat to check the likely cause.

Most device problems start upstream: the workout needs to be correct in TrainingPeaks before Garmin, Wahoo, Zwift, Rouvy, or TrainerRoad can receive it cleanly.

• First check that the workout is visible on the correct date in TrainingPeaks.
• Then check that your device or app is connected to the same TrainingPeaks account.
• If Garmin is not pulling the workout, disconnect and reconnect TrainingPeaks permission before rebuilding the week.
• If Zwift or Wahoo shows the wrong workout, force a manual sync and check tomorrow as well as today.
• If a workout has targets but no structured steps on your device, the export path is usually the issue, not the plan.
• If the same problem repeats across multiple days, ask the support chat what to capture before escalating.

Testing makes the training more accurate. Use the Critical Power guide when you need to update CP, W prime, or SEMIPRO Power zones.

• Run the prescribed test when your plan asks for it, not every time you feel fitter.
• Use two recent max efforts: one around 3 to 5 minutes and one around 12 to 20 minutes.
• Calculate Critical Power and W prime before changing TrainingPeaks zones.
• Update zones in TrainingPeaks after the calculator gives you the wattage ranges.
• Use the same testing format each time where possible so the trend is cleaner.
• Do not retest when tired, sick, returning from illness, or carrying unusual life stress unless your coach tells you to.

Missed sessions, tired legs, travel, and group rides happen. The goal is to preserve the training intent rather than force a perfect calendar.

• Do not cram missed hard sessions into the next few days.
• Keep easy days easy when the plan calls for recovery.
• Use session notes to understand the purpose before swapping a ride.
• If you miss an endurance ride, usually move on rather than chasing volume.
• If you miss a key intensity day, protect recovery first and avoid stacking hard days back to back.
• If a group ride replaces a session, decide whether it matched the intent or became extra intensity.
• If illness or injury is involved, stop treating it as a calendar problem and get appropriate health advice.
• Guided and PRO athletes should message their coach when the week changes.

Event prep works best when the plan knows what is coming: date, terrain, expected duration, travel, equipment, and the kind of rider you need to be on the day.

• Add your event date as early as possible.
• Tell SEMIPRO if the event changes from a finish goal to a performance goal.
• Flag travel, heat, altitude, gravel, climbing, or technical demands.
• Do not add a major event late in the block without checking how it changes recovery.
• For A-races, keep the final two weeks boring on purpose. The work is already done by then.

For subscription products, you can manage billing or cancel through your account or by contacting SEMIPRO support.

• Team SEMIPRO includes a 30-day money-back guarantee.
• Guided and PRO have no long-term lock-in.
• Personalised Plan uses the fit-check policy before the plan is locked in.
• Cancellation stops future renewals. Access usually continues until the end of the paid period.
• Duplicate charges, plan assignment mistakes, or clear service errors can be reviewed.
• Change-of-mind refunds after substantial use are usually not offered.
• Refund and cancellation details live in the legal policy.

Support answers can summarise the policy pages, but the legal pages remain the source of truth for terms, refunds, privacy, AI disclaimers, and community conduct.

• Terms cover accounts, acceptable use, billing, paid plans, community features, and governing law.
• Refunds and cancellation covers recurring plans, Personalised Plan lock-in, Team SEMIPRO guarantee, and refund review cases.
• Privacy explains what data SEMIPRO collects, the processors used, retention, deletion, and user rights.
• The Coaching and AI disclaimer explains training risk, AI limitations, and why AI output is informational.
• Community guidelines cover expected behaviour, prohibited conduct, moderation, and reporting.

Coached athletes should use support when training reality changes, when feedback is unclear, or when the plan needs judgement rather than guesswork.

• Coach support is for training context, session changes, plan questions, and event preparation.
• We aim to reply within 24 hours Monday to Friday, and within 48 hours on weekends.
• Share the context: sleep, stress, illness, travel, and recent rides.
• Ask before changing key sessions near an event.
• Use coach feedback to understand the why, not just the next workout.
• Use the support chat first for factual questions about setup, billing, policy, and where to look.
• For urgent medical, injury, or safety decisions, speak to a qualified health professional.

This section covers the language riders see most often across plans, TrainingPeaks, calculator output, and coach notes.

• Useful terms include CP, FTP, W prime, CTL, ATL, TSB, NP, VAM, periodisation, and durability.
• CP means Critical Power, the sustainable power anchor used for SEMIPRO zones.
• W prime is the finite work capacity above CP, useful for understanding repeatability and hard efforts.
• CTL, ATL, and TSB are TrainingPeaks load terms. Useful as signals, not as morality scores.
• Durability means how much your physiology and performance deteriorate as fatigue accumulates.
• For zone-setting, start with the Critical Power calculator guide.